Shipping Policy

Thank you for shopping with Known Society! Each item is made especially for you after your order is placed. Because our products are made to order, please allow time for both production and shipping.

Order Processing and Fulfillment

Most orders are fulfilled within 2–5 business days before being shipped. Business days do not include weekends or holidays.

During holidays, product launches, periods of high order volume, or other unforeseen circumstances, fulfillment may take longer. Once an order has entered production, we may be unable to change or cancel it.

Estimated Delivery

Your estimated delivery time includes:

Fulfillment time + shipping time = estimated delivery time

Shipping times vary depending on the destination, shipping method, carrier, and product availability. Any delivery dates shown at checkout or in your order confirmation are estimates and are not guaranteed.

Known Society is not responsible for shipping delays caused by postal carriers, weather, customs, incorrect addresses, or other circumstances outside our control.

Shipping Confirmation and Tracking

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Separate Shipments

Some orders may arrive in more than one package. Products may be fulfilled at different facilities depending on product type, color, size, inventory availability, and delivery destination.

If your order is shipped separately, you may receive more than one shipping confirmation and tracking number. You will not be charged additional shipping because an order is divided into multiple packages.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed once an order has entered production or has been shipped.

Known Society is not responsible for orders delivered to an incorrectly entered address. Additional shipping charges may apply if an order must be reshipped.

Delayed, Lost, or Stolen Packages

Once a package has been transferred to the shipping carrier, delivery is handled by that carrier.

If your tracking information shows that your package is still in transit but has passed its estimated delivery date, please allow a few additional business days for carrier delays and tracking updates.

If your package appears to be lost, damaged, or marked as delivered but cannot be located, please contact us at hello@knownsociety.com as soon as possible. We will review the order and help determine the appropriate next steps.

Known Society is not responsible for packages that are lost or stolen after the carrier has confirmed delivery. However, we will do our best to help you work with the carrier.

International Shipping

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price and are the customer’s responsibility.

Customs processing may also delay international deliveries.

Questions

For questions about your shipment, please contact us at hello@knownsociety.com and include your name and order number.

We appreciate your patience while your order is created and prepared. Thank you for supporting Known Society and helping us make Jesus known.